Customer Relations Representative - State Farm Agent Team Member
Full Time • Fully Remote - US
Benefits:
- Competitive salary
- Paid time off
- Bonus based on performance
Job Posting: Customer Service Representative – Heather Taylor State Farm Agent (Fully Remote)
Are you a charismatic, empathetic, and goal-driven individual passionate about delivering exceptional customer service and helping clients protect what matters most? Join our dynamic Heather Taylor State Farm agency as a Customer Service Representative and play a vital role in supporting and assisting our valued client base—all from the comfort of your own home!
Key Responsibilities:
• Provide outstanding customer service by promptly responding to client inquiries, policy questions, and claims assistance.
• Assist clients with policy changes, updates, and coverage questions to ensure their needs are met accurately and efficiently.
• Manage and nurture relationships with existing State Farm customers to ensure high satisfaction and retention.
• Assist clients with policy renewals, reviews, and updates in a professional and friendly manner.
• Support cross-selling efforts by identifying client needs and coordinating with sales representatives.
• Maintain accurate and up-to-date client records using State Farm’s CRM and management systems.
• Collaborate with the agent and team members to help achieve agency goals and ensure smooth operations.
• Assist with onboarding new clients by providing excellent customer support throughout the sales process.
• Stay informed on State Farm products, promotions, and industry trends to provide accurate information to clients.
• Participate in virtual team meetings, training, and professional development initiatives.
• Provide outstanding customer service by promptly responding to client inquiries, policy questions, and claims assistance.
• Assist clients with policy changes, updates, and coverage questions to ensure their needs are met accurately and efficiently.
• Manage and nurture relationships with existing State Farm customers to ensure high satisfaction and retention.
• Assist clients with policy renewals, reviews, and updates in a professional and friendly manner.
• Support cross-selling efforts by identifying client needs and coordinating with sales representatives.
• Maintain accurate and up-to-date client records using State Farm’s CRM and management systems.
• Collaborate with the agent and team members to help achieve agency goals and ensure smooth operations.
• Assist with onboarding new clients by providing excellent customer support throughout the sales process.
• Stay informed on State Farm products, promotions, and industry trends to provide accurate information to clients.
• Participate in virtual team meetings, training, and professional development initiatives.
What We’re Looking For:
• Previous experience working within a State Farm agent office is required.
• A valid Property & Casualty and Life & Health insurance license is required.
• Strong communication skills with a friendly, patient, and empathetic approach.
• Customer-focused mindset with a passion for helping clients and problem-solving.
• Detail-oriented with excellent organizational skills.
• Ability to work collaboratively within a fully remote team environment.
• Previous experience working within a State Farm agent office is required.
• A valid Property & Casualty and Life & Health insurance license is required.
• Strong communication skills with a friendly, patient, and empathetic approach.
• Customer-focused mindset with a passion for helping clients and problem-solving.
• Detail-oriented with excellent organizational skills.
• Ability to work collaboratively within a fully remote team environment.
Why Join Us?
• Enjoy the flexibility and convenience of a fully remote position.
• Be part of a reputable brand that values relationships and integrity.
• Opportunities for professional growth and continuous learning.
• Supportive team culture focused on success and collaboration.
• Competitive compensation and benefits.
• Enjoy the flexibility and convenience of a fully remote position.
• Be part of a reputable brand that values relationships and integrity.
• Opportunities for professional growth and continuous learning.
• Supportive team culture focused on success and collaboration.
• Competitive compensation and benefits.
If you’re ready to leverage your customer service skills and passion for helping others remotely, apply today to become an integral part of our Heather Taylor State Farm family!
This is a remote position.
Compensation: $40,000.00 - $80,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in Greencastle.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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